Development of Alakdan: An A.I. virtual assistant for Centro Escolar University processes

Dungca, Francis Steven Z and Garduque, Reymark M and Reyes, Ellesia Catherine P and Berber, Grace Marjorie B and Ayo, Eliza B (2025) Development of Alakdan: An A.I. virtual assistant for Centro Escolar University processes. World Journal of Advanced Research and Reviews, 25 (2). pp. 1764-1776. ISSN 2581-9615

This study addresses improvements in student administrative processes at Centro Escolar University (CEU)-Manila by developing and evaluating Alakdan, a mobile virtual assistant powered by Natural Language Processing (NLP). The chatbot guides students through key procedures such as admission, enrollment, scholarship applications, and diploma requests. Evaluated against the ISO/IEC 25010 software quality standards, Alakdan demonstrated high performance across seven attributes: functional suitability, performance efficiency, usability, reliability, security, maintainability, and portability. Testing revealed a low error rate (1.50%) and fallback rate (2.79%), with response times averaging 5–8 seconds. Positive user feedback underscores its effectiveness in reducing administrative burdens. This research contributes to AI applications in higher education and offers insights for future chatbot development in academic settings.