Revolutionizing digital healthcare: The role of AI chatbots in patient engagement and telemedicine

Desai, Rohan (2025) Revolutionizing digital healthcare: The role of AI chatbots in patient engagement and telemedicine. International Journal of Science and Research Archive, 14 (2). pp. 1236-1242. ISSN 2582-8185

AI-enabled chatbots are revolutionizing the nature of patient engagement and telemedicine with instantized 24/7 assistance, automating pre- and post-teleconsultation administrative tasks with capability development on advanced content delivery through teleconsultation. Such intelligent systems can help improve healthcare access, operational efficiency, and cheap alternatives while solving admin burdens for healthcare professionals. AI chatbots are vital in the medical industry with various features ranging from symptom assessments, adherence to medications prescribed, mental health support, remote patient monitoring, etc. The paper discusses the architecture, implementation models, advantages, challenges, and ethics involved with AI-driven chatbots in the healthcare sector. It further analyses developments in the inclusion of voice-implemented AI supports, wearable technology, and multilingual AI solutions that'll certainly reshape the future of digital healthcare. This study provides a well-rounded view of how AI chatbots admit to patient care through workflow diagrams and case studies. It also outlines the long-term relevance of AI solutions-a model where the pandemic-driven approach can now, in these times, absolve the litany of ever-evolving healthcare issues.