The impact of accreditation on improving the quality of healthcare services: A literature review

Tety Susliyanti Hasiu, Tety Susliyanti and Rohmawati, Wahidah and Fitriani, Lia and Rajab, Muhammad Al and Kurniawati, Fitri and Harun, Marheni Fadillah and Harni, Harni (2025) The impact of accreditation on improving the quality of healthcare services: A literature review. World Journal of Advanced Research and Reviews, 25 (2). pp. 715-722. ISSN 2581-9615

Hospital accreditation plays a vital role in improving the quality and safety of healthcare services. This study aims to explore the impact of accreditation on enhancing hospital service quality by analyzing various related studies. Literature searches were conducted using Google Scholar, Portal Garuda, Elsevier, Springer, and PubMed databases with a search range from 2018 to 2024. The retrieved articles were filtered based on titles, abstracts, and keywords, resulting in 28 relevant articles. Of these, 15 articles (2015–2023) were selected for further analysis, while 13 literature reviews were excluded. The findings indicate that accreditation, whether by the Joint Commission International (JCI) or the National Accreditation Board for Hospitals and Healthcare Providers (NABH), significantly impacts hospital service quality. Accreditation positively influences resource utilization, patient satisfaction, professional standards, patient safety, and hospital operational performance. Key factors supporting successful accreditation implementation include leadership commitment, clear strategic planning, staff engagement, and effective quality management. Despite challenges in implementing accreditation, such as high costs, limited resources, and extensive documentation requirements, adequate resource support and strengthened leadership can help overcome these obstacles. Simplifying accreditation procedures is also necessary to ensure successful implementation across various types of hospitals. This study concludes that hospital accreditation is an effective tool for improving healthcare service quality, with implementation tailored to existing conditions and challenges