The mediating role of job satisfaction on the effect of work-family conflict and work stress on turnover intention at PT QIS CERTI Indonesia

Ningrat, Anak Agung Putu Surya Jaya and Puspitawati, Ni Made Dwi and Parwita, Gde Bayu Surya and Mitariani, Ni Wayan Eka (2025) The mediating role of job satisfaction on the effect of work-family conflict and work stress on turnover intention at PT QIS CERTI Indonesia. World Journal of Advanced Research and Reviews, 27 (1). pp. 2554-2563. ISSN 2581-9615

In the modern world of work, conflicts between the demands of work and family life as well as excessive psychological and physical stress are the main factors that trigger a decrease in job satisfaction and increased employee intention to leave the company. This phenomenon occurred at PT Qis Certi Indonesia. Based on internal company data in 2023, the employee turnover rate was high. This study aims to analyze the effect of work-family conflict and job stress on turnover intention with job satisfaction as a mediator. The sample was 52 respondents selected through saturated sampling technique. Data collection was done through distributing questionnaires based on a 5-point Likert scale. Data analysis was carried out using the Partial Least Square Structural Equation Modeling (PLS-SEM) method using SmartPLS software. The results showed that Work Family Conflict and Job Stress have a significant positive effect on Turnover Intention. In addition, Job Satisfaction is proven to mediate the relationship between the two independent variables with Turnover Intention. Active intention to look for another job is the strongest indicator in the Turnover Intention construct with the highest outer loading (0.987).