Natural Language Understanding in Conversational AI: From Foundations to Applications

Natarajan, Gobu (2025) Natural Language Understanding in Conversational AI: From Foundations to Applications. World Journal of Advanced Engineering Technology and Sciences, 15 (3). pp. 1531-1538. ISSN 2582-8266

This article examines the evolution and current state of Natural Language Understanding (NLU) in conversational artificial intelligence systems, exploring both theoretical foundations and practical applications. The article presents a comprehensive analysis of the linguistic frameworks that underpin language comprehension in machines, from compositional semantics to contextual pragmatics, and details the core tasks that enable effective conversational interactions, including intent recognition, entity extraction, and dialogue state tracking. The evolution of conversational AI architectures, moving from rule-based systems to transformer models, signifies a fundamental change in machine learning processing. Each step in this progression overcame prior constraints and unlocked new potential. The article illustrates how theoretical NLU concepts translate into real-world systems that assist users across diverse contexts, from smart home control to product purchasing. Despite significant progress, conversational NLU faces persistent challenges in managing linguistic ambiguity, handling context across multiple turns, and adapting to new domains with limited training data. Looking forward, the article identifies promising research directions, including multimodal integration, improved few-shot learning, explainable AI techniques, and ethical design considerations that will shape the next generation of conversational systems. This article highlights how advances in NLU continue to narrow the gap between human and machine communication, creating more intuitive, accessible, and effective technological interactions.