A microservices-based single application framework for comprehensive insurance platform management

Jakkula, Kishor Kumar (2025) A microservices-based single application framework for comprehensive insurance platform management. World Journal of Advanced Engineering Technology and Sciences, 15 (3). pp. 1498-1504. ISSN 2582-8266

The insurance industry faces significant challenges in managing fragmented technology systems that handle policy administration, agent operations, and customer services through separate platforms. This article presents a comprehensive single application architecture that integrates these three critical functionalities into a unified platform, leveraging microservices design patterns and cloud-native technologies. The proposed architecture employs an API gateway for centralized request management, implements role-based access control through a unified frontend, and utilizes Single Sign-On authentication mechanisms to ensure seamless user experiences across different user types. The technical framework incorporates distributed databases for scalable data management, containerized microservices for functional separation, and cloud deployment strategies for high availability. Key advantages include simplified data management through a unified model, reduced operational costs, enhanced user experience through consistent interfaces, and improved scalability through microservices decomposition. Implementation challenges encompass complex service integration requirements, stringent data security compliance needs, and the necessity for robust authentication frameworks to protect sensitive insurance data. The architecture demonstrates how modern software engineering principles can transform traditional insurance operations, offering a blueprint for organizations seeking to consolidate their digital infrastructure while maintaining functional separation and scalability. This unified approach represents a significant advancement in insurance technology architecture, providing a foundation for future digital transformation initiatives in the industry.