Resilient government services: adopting DevOps for public sector efficiency

Muppala, Pramod Kumar (2025) Resilient government services: adopting DevOps for public sector efficiency. World Journal of Advanced Research and Reviews, 25 (1). pp. 2188-2201. ISSN 25819615

The public sector encounters traditional difficulties due to compartmentalized administrative structures, traditional information technology frameworks, and sluggish implementation procedures that obstruct its ability to adjust to shifting citizen needs and regulatory requirements. This manuscript examines how DevOps methods, which foster collaboration with automation while promoting continuous advancement, enable public sector transformation through increased efficiency, improved resilience, and modernized operations. Public agencies that deploy constant integration/continuous delivery (CI/CD), automated testing, and real-time monitoring capabilities achieve faster digital service deployments, enhanced system reliability, and decreased operational costs. The paper demonstrates how Ansible infrastructure automation tools and Kubernetes container orchestration services simplify intricate operations while optimizing resource allocations. The paper analyzes the effect of DevOps on creating shared responsibility structures by enabling dispersed groups of administrators and policy stakeholders to work in unified teams for improved response times. Various case studies show DevOps achieves practical outcomes by delivering scalable, secure, and citizen-oriented application services that benefit organizations. This research highlights how DevOps technology shows transformative power to build resilient services that fulfill digital-first society requirements against existing budget limitations and cultural resistance barriers.