Touchless Order-to-Cash in SAP S/4HANA: Transforming business operations through end-to-end automation

Pulluru, Siva Reddy (2025) Touchless Order-to-Cash in SAP S/4HANA: Transforming business operations through end-to-end automation. World Journal of Advanced Engineering Technology and Sciences, 15 (2). pp. 3062-3069. ISSN 2582-8266

The implementation of touchless Order-to-Cash (O2C) processing in SAP S/4HANA represents a paradigm shift in how modern enterprises manage their sales, logistics, and financial operations. This integration of e-commerce platforms, artificial intelligence, and robotic process automation creates a seamless workflow from initial customer order to final payment reconciliation without manual intervention. By leveraging SAP's comprehensive suite of solutions including BTP Integration Suite, Extended Warehouse Management, Transportation Management, and AI-powered Cash Application, organizations can transform traditionally fragmented processes into a cohesive, automated experience. This paper explores the architecture, implementation approach, and strategic benefits of touchless O2C processing, demonstrating how businesses can simultaneously enhance operational efficiency, improve customer experience, and accelerate financial performance through end-to-end digital transformation.