Supply chain management of digital connected devices in Indian Primary Healthcare: Addressing last-mile delivery through comprehensive training programs

Ray, Gourab (2025) Supply chain management of digital connected devices in Indian Primary Healthcare: Addressing last-mile delivery through comprehensive training programs. World Journal of Biology Pharmacy and Health Sciences, 23 (1). pp. 290-299. ISSN 2582-5542

India's primary healthcare system faces significant challenges in implementing digital connected devices due to supply chain inefficiencies, particularly in last-mile delivery and digital literacy gaps. This study examines the supply chain topology for digital health devices in primary healthcare units across India, analyzing procurement, setup, delivery, and data analytics processes. Through systematic analysis of government data and academic sources, we identify last-mile delivery (impact score 9.0/10) and digital literacy gaps (8.8/10) as critical barriers affecting 95% and 94% of rural areas respectively. The Ayushman Bharat Digital Mission (ABDM) shows promising progress with 73.5 crore health accounts created, yet significant gaps remain in healthcare professional registration (54% of target) and health records integration (57.8% of target). This research proposes a comprehensive training framework encompassing healthcare personnel education, patient digital literacy programs, and systematic device maintenance protocols. The solution framework demonstrates potential cost savings of $28.1 million annually through improved efficiency and reduced operational disruptions. Implementation of structured training programs shows 85% success rates in medical device operation and 94% effectiveness in patient education initiatives. These findings provide a roadmap for strengthening India's digital health supply chain through targeted capacity building and systematic training interventions.