Transparency and trust building in data and AI: A framework for organizational success

Shivpuja, Amit (2025) Transparency and trust building in data and AI: A framework for organizational success. World Journal of Advanced Engineering Technology and Sciences, 15 (2). pp. 2105-2113. ISSN 2582-8266

This article examines the critical intersection of transparency, trust, and organizational success in data-driven AI systems. As artificial intelligence increasingly automates decision-making across enterprises, the opacity of both data pipelines and algorithmic processes has emerged as a significant barrier to stakeholder acceptance and sustainable implementation. The article presents a comprehensive framework for building transparency capabilities that spans from foundational data governance through advanced AI explainability techniques. By analyzing organizations that have successfully implemented transparency initiatives, the article identifies key success factors, including cross-functional governance structures, integrated technical infrastructure, stakeholder-specific explanation frameworks, and supportive cultural elements. The resulting capability model offers a staged implementation approach that balances immediate value creation with long-term capability development. The article demonstrates how transparency investments yield measurable benefits in customer trust, employee adoption, regulatory compliance, and innovation velocity. This article provides organizational leaders with a practical roadmap for transforming transparency from a compliance burden into a strategic differentiator in an increasingly AI-driven business landscape.