RLHF Explained: How human feedback shapes conversational AI

Sonthy, Aditya Krishna (2025) RLHF Explained: How human feedback shapes conversational AI. World Journal of Advanced Engineering Technology and Sciences, 15 (2). pp. 1859-1867. ISSN 2582-8266

Reinforcement Learning from Human Feedback (RLHF) has emerged as a transformative methodology in the development of conversational artificial intelligence systems. This technique bridges the gap between technical capabilities and human expectations by incorporating real-world human judgments into the training process. Unlike traditional supervised learning approaches, RLHF optimizes for subjective human preferences rather than objective metrics, resulting in AI systems that better align with human values and expectations. The implementation follows a multi-stage process including supervised fine-tuning, reward model training, and reinforcement learning optimization. While highly effective at improving model helpfulness, reducing harmful outputs, and enhancing factual consistency, RLHF implementation presents significant challenges related to data quality, scalability, reward hacking, and distribution shift. Ethical considerations surrounding bias, transparency, power dynamics, and long-term value alignment further complicate responsible deployment. Various strategies can address these challenges, including diverse annotator selection, constitutional principles, hybrid evaluation systems, and robust transparency measures. Looking forward, emerging trends such as self-supervised preference learning, multi-objective optimization, user-specific adaptation, and computational efficiency improvements will likely shape the continued evolution of this field as conversational AI becomes increasingly integrated across healthcare, customer service, education, and enterprise applications.