Ensuring financial inclusion through platform design: Technical frameworks for inclusive growth in the digital labor economy

Shah, Gaganpreet Singh (2025) Ensuring financial inclusion through platform design: Technical frameworks for inclusive growth in the digital labor economy. World Journal of Advanced Research and Reviews, 26 (2). pp. 4184-4193. ISSN 2581-9615

The digital gig economy stands at a crossroads where fairness transcends algorithm design to encompass the financial well-being of its workforce. This article examines how platform companies are evolving into financial service providers, addressing the unique challenges faced by gig workers who often lack access to traditional banking. By integrating digital wallets, instant payments, savings tools, and portable benefits, major platforms are creating pathways to financial inclusion for marginalized workers. These innovations serve dual purposes: they meet the immediate financial needs of workers while positioning platforms strategically in a competitive market. It explores the technical implementation, product design considerations, and regulatory frameworks necessary for this evolution, providing actionable insights for technology leaders. Ultimately, this transformation represents an opportunity to align platform growth with inclusive economic development, ensuring the digital economy's benefits are broadly and equitably distributed.