Robotic process automation: Transforming business operations through digital workforce

Brij, Vijay Kumar Tiwari (2025) Robotic process automation: Transforming business operations through digital workforce. World Journal of Advanced Research and Reviews, 26 (2). pp. 2078-2087. ISSN 2581-9615

Robotic Process Automation (RPA) represents a transformative technological paradigm enabling organizations to automate repetitive tasks through software bots that mimic human interactions with digital systems. This article examines RPA implementation across industries, with particular focus on finance and healthcare sectors where adoption has been most significant. The discussion explores the methodological frameworks for evaluating RPA efficacy, documents specific applications in key industries, identifies implementation challenges, and quantifies operational benefits. Results demonstrate that successful RPA deployments yield substantial improvements in operational efficiency, error reduction, and resource optimization, though outcomes vary based on implementation approach and organizational context. The analysis further examines emerging directions including AI integration, unstructured data processing capabilities, cloud deployment models, process mining integration, human-bot collaboration paradigms, and ethical governance frameworks that will shape future RPA evolution. The investigation contributes to understanding how automation technologies can be effectively integrated into business operations to maximize strategic value while addressing technical and organizational implementation complexities.