The Transformative Impact of AI and Machine Learning in Enterprise Software Testing: A Focus on SAP and Salesforce

Kola, Vijay Kumar (2025) The Transformative Impact of AI and Machine Learning in Enterprise Software Testing: A Focus on SAP and Salesforce. World Journal of Advanced Research and Reviews, 26 (2). pp. 1022-1028. ISSN 2581-9615

The integration of artificial intelligence and machine learning into enterprise software testing represents a transformative evolution in quality assurance practices for critical business systems like SAP and Salesforce. This comprehensive examination reveals how AI-augmented testing strategies deliver substantial improvements across multiple dimensions of the testing lifecycle. Through advanced predictive analytics, self-healing automation, intelligent test generation, and risk-based prioritization, organizations can achieve dramatically enhanced efficiency while simultaneously improving test coverage and defect detection capabilities. The evidence demonstrates quantifiable benefits including reduced testing costs, accelerated execution cycles, improved coverage of complex scenarios, and more precise identification of high-risk components. For enterprise systems managing trillion-dollar business networks, these advancements enable quality assurance teams to shift from reactive defect detection to proactive risk mitigation. The implementation of AI-driven testing represents not merely an operational improvement but a strategic capability that supports broader digital transformation initiatives while enabling businesses to maintain system reliability and performance in increasingly complex technology ecosystems.