AI in HR: Enabling HR shared service center automation with GenAI

Mittana, Ramprasad Reddy (2025) AI in HR: Enabling HR shared service center automation with GenAI. World Journal of Advanced Engineering Technology and Sciences, 15 (1). pp. 529-537. ISSN 2582-8266

This article examines the transformative impact of Artificial Intelligence (AI) and Generative AI on HR shared service centers. The article explores how AI technologies are revolutionizing traditional HR functions, from routine administrative tasks to strategic workforce planning. Through a comprehensive analysis of current implementations and future trends, the article investigates the integration of Intelligent Process Automation (IPA), Natural Language Processing (NLP), and advanced analytics in HR services. The article demonstrates significant improvements in operational efficiency, cost optimization, and employee experience through AI adoption. The article also addresses critical implementation considerations, including technical infrastructure requirements and change management strategies, while providing insights into the future landscape of AI-enabled HR shared services.