Generational differences in emotional intelligence in global human resource management

Rothschadl, Franz (2025) Generational differences in emotional intelligence in global human resource management. World Journal of Advanced Research and Reviews, 26 (1). pp. 3858-3868. ISSN 2581-9615

In today's multigenerational workforce, Emotional Intelligence (EI) has emerged as a pivotal competency influencing collaboration, leadership, and overall organizational effectiveness. This paper explores how different generations—Baby Boomers, Generation X, Millennials, and Generation Z—understand, apply, and develop EI within professional environments. Drawing from psychological theories, organizational behavior studies, and contemporary research, this study highlights that EI is not a static trait but a generationally influenced skill set shaped by upbringing, cultural trends, and technological integration. Baby Boomers often demonstrate emotional regulation and resilience, valuing structure and hierarchy, while Generation Z tends to favor openness, inclusivity, and emotional expression. These generational distinctions affect how individuals engage with colleagues, manage stress, lead teams, and adapt to change. Understanding these intergenerational differences is essential for organizations seeking to foster emotional intelligence across all levels. As hybrid work models, global teams, and diversity initiatives become standard, aligning HR practices and leadership development with generational EI profiles becomes a strategic and human necessity. This study provides a foundation for future research on age-based emotional dynamics in leadership, remote work, and intercultural team management in the evolving global workplace.