An empirical analysis of the impact of technology adoption on sales performance of Software-as-a-Service (SaaS) sales teams in Nigeria

Amah, Cletus Okey and Odedeji, John Oluwatobi (2025) An empirical analysis of the impact of technology adoption on sales performance of Software-as-a-Service (SaaS) sales teams in Nigeria. International Journal of Science and Research Archive, 15 (3). pp. 530-544. ISSN 2582-8185

The rapid expansion of the Software-as-a-Service (SaaS) market in Nigeria underscores the pivotal role of sales teams in driving the adoption of technological solutions, ranging from local fintech platforms like Paystack to global tools like Salesforce. This study investigates how technology adoption influences the sales performance of SaaS sales teams in Nigeria, a critical yet underexplored area given the country’s evolving digital economy. Using the quantitative method research design, primary data were gathered from 30 sales representatives across five SaaS providers. Quantitative data were collected through structured surveys via google forms assessing the frequency and type of technology tools used. Such as Customer Relationship Management (CRM) systems (e.g., HubSpot, Zoho), email automation platforms (e.g., Mailchimp), and analytics software. The independent variable, technology adoption, was operationalized as a composite score reflecting tool usage intensity (rated 1-5), whereas the dependent variable, sales performance, was measured through key metrics including the number of SaaS subscriptions sold, monthly revenue generated, and customer acquisition rates. Statistical analysis revealed a strong positive correlation (r = 0.78, p < 0.05) between technology adoption and sales performance, with teams utilizing CRM daily achieving a 22% higher subscription sales rate compared to those relying on manual methods. Qualitative findings further highlighted that CRM tools streamline lead tracking and follow-ups, significantly boosting efficiency. However, barriers to adoption, such as the high cost of software licenses, limited access to training, and inadequate digital literacy, were consistently reported, particularly among smaller firms. These findings align with global studies on technology driven sales enhancements while underscoring Nigeria-specific challenges. The study recommends that SaaS companies invest in cost-effective tools like CRM’s, implement structured training programs to enhance tool proficiency, and collaborate with policymakers to subsidize technology access for sales teams. By addressing these barriers, firms can optimize sales outcomes, contributing to the sustained growth of Nigeria’s SaaS ecosystem.