Employee satisfaction with occupational health practitioners in the Gert Sibande District, Mpumalanga

Naicker, Kavitha (2025) Employee satisfaction with occupational health practitioners in the Gert Sibande District, Mpumalanga. World Journal of Advanced Research and Reviews, 26 (1). pp. 2036-2039. ISSN 2581-9615

Client satisfaction is a critical indicator of service quality in occupational health settings, yet research in this area remains limited, particularly in South Africa. This study explores employee satisfaction with occupational health practitioners (OHPs) in the Gert Sibande District, Mpumalanga, focusing on key factors such as communication, professionalism, confidentiality, and the overall quality of service delivery. A cross-sectional, quantitative study was conducted using a validated patient satisfaction survey to assess the perceptions of employees accessing occupational health services. The findings revealed a high overall satisfaction rate, with the majority of employees reporting positive experiences regarding trust, professionalism, and the consultation environment. However, concerns were raised regarding communication practices, waiting times, and confidentiality. These results underscore the need for ongoing improvements in occupational health service delivery to enhance employee trust and engagement. Addressing these concerns through targeted interventions could improve employee health outcomes and workplace productivity.