Influence of Artificial Intelligence and automation in hotel industry

Moyeenudin, H.M and Avanthika, GS and Abhijit, A and Nagarjun, V (2025) Influence of Artificial Intelligence and automation in hotel industry. International Journal of Science and Research Archive, 14 (3). pp. 1148-1155. ISSN 2582-8185

As computer technology has advanced, artificial intelligence has become more reliable, enhancing its standing within the business world. Indeed, hospitality companies increasingly use AI to carry out customer service tasks, which is especially important within hotels and resorts. In this article, you get a closer look at which way artificial intelligence is revolutionizing the hospitality industry. This study aims to identify the factors that Influence AI in Hotel Industry. Secondly, this study is focused on knowing the upcoming automation in luxury hotels. Additionally, a significant factor to keep in mind is that the effectiveness of AI depends on the quality and consistency of the data it utilizes. Therefore, it is important for hotels to adopt systems that consistently gather accurate data and ensure that the property management system serves as the definitive source for data-informed decisions. Certain AI applications, such as generative AI and revenue management systems powered by AI, are already commonly used and incorporated into routine operations.