How companies can adapt to rapidly changing consumer behavior and ensure customer satisfaction

Vicol, Doina (2025) How companies can adapt to rapidly changing consumer behavior and ensure customer satisfaction. International Journal of Science and Research Archive, 14 (3). pp. 1031-1035. ISSN 2582-8185

Over recent years elements like the pandemic have resulted in significant changes within consumer behavior and a large proportion of consumers have shifted to online shopping or using social media for purchasing products. The report aimed at understanding such changes in consumer behavior followed by understanding strategies that can help businesses to adapt and ensure customer satisfaction. The findings from the study undertaken through qualitative secondary data highlight that interactive experience along with providing an omnipresent channel of communication for consumers using modern-day tools and technology, which comes out to be a primary element to address the changing consumer behavior and provide them with greater engagement.